APPLY HERE
Cisco’s Global Enterprise Theatre (GET) seeks a Systems Engineer III to work along with a Global Team in a presales engineering role. Responsibilities include working closely with fellow SE’s and the GAMs to drive solutions, help qualify Cisco products and generate sales opportunities in partnership with the Global Team.
The successful candidate will combine technical aptitude and business acumen along with effectively communicating Cisco technology as well as keeping up-to-date on relevant route switch and collaboration products and services.. Perform technical presentations for customers and assist with the development of formal sales plans and proposals for assigned opportunities.
Cisco product experience or relevant experience in key competitor offerings in technology area of emphasis required. Pre-Sales experience required. Typically requires BS/BA (EE/CS) or equivalent.
1. Candidate should have in-depth knowledge of IP Routing/Switching, WAN/LAN protocols (MPLS, OSPF, BGP, etc), Cisco voice gateways (MGCP/SIP),
2. Knowledge of relevant Cisco solutions, product line specifications, performance criteria and applications.
3. Competitive route/switch knowledge is also beneficial.
4. Understanding and conversant about industry competitors, technologies, solutions, product strengths, weaknesses, opportunities and threats.
- Excellent written and verbal communication, listening, negotiation and presentation skills.
- Ability to work effectively, add value as a team member and assume a leadership role for the team.
- Demonstrated technical knowledge and consultative skills.
- Travel required.
APPLY HERE
CHECK OUT OUR AWESOME FACEBOOK PAGE!!!
Monday, October 18, 2010
NEW!!! SENIOR SALES ENGINEER - CABLE / MSO INDUSTRY EXPERIENCE - PHILADELPHIA, NEW JERSEY OR NEW YORK CITY METRO
APPLY HERE
Cisco seeks a Systems Engineer to partner with our Account Executives in a pre-sales technical role, showcasing Cisco product solutions, setting up demonstrations and explaining features and benefits to customers and designing and configuring products to meet specific customer needs.
The candidate will have access to the broad palette of Cisco technologies and applications in a variety of vertical markets. In additional to technological aptitude, and the ability to learn quickly and stay current, the ideal candidate's interpersonal, presentation and troubleshooting skills evoke passion and confidence.
Direct account and partner responsibilities for selected accounts. Keep up-to-date on relevant competitive solutions, products and services. Provide technical and sales support for assigned accounts.
Perform technical presentations for customers, partners and prospects. Assist with the development of formal sales plans and proposals for assigned opportunities. Actively participate as a specialist on assigned Virtual Team and provides consultative support in their area of specialization to other Systems Engineers.
7+ years-related experience. Cisco product experience or relevant experience in key competitor offerings in technology area of emphasis required. Pre-Sales experience required. Typically requires BS/BA (EE/CS) or equivalent.
CCIE certification highly desirable.
1. In-depth knowledge of baseline SE skills and in-depth knowledge in at least one area of specialization.
2. In-depth knowledge and strong operating experience in at least one of the following area's of specialization: Data Center, Security, QoS, Service Provider Routing, LAN Switching, Service Provider Voice, Service Provider Video, Optical Networking, Video Transmission Systems, or DOCSIS.
3. Knowledge of relevant solutions sets, product line specifications, performance criteria and applications.
4. Competitive knowledge (in their area of specialization) including solution, technology and product offerings.
5. Understanding and conversant about company, competitors, technologies, solutions, product strengths, weaknesses, opportunities and threats.
6. Excellent written and verbal communication, listening, negotiation and presentation skills.
7. Ability to work effectively, add value as a team member and assume a leadership role for the team.
8. Demonstrated technical knowledge and consultative skills
APPLY HERE
CHECK OUT OUR AWESOME FACEBOOK PAGE!!!
Cisco seeks a Systems Engineer to partner with our Account Executives in a pre-sales technical role, showcasing Cisco product solutions, setting up demonstrations and explaining features and benefits to customers and designing and configuring products to meet specific customer needs.
The candidate will have access to the broad palette of Cisco technologies and applications in a variety of vertical markets. In additional to technological aptitude, and the ability to learn quickly and stay current, the ideal candidate's interpersonal, presentation and troubleshooting skills evoke passion and confidence.
Direct account and partner responsibilities for selected accounts. Keep up-to-date on relevant competitive solutions, products and services. Provide technical and sales support for assigned accounts.
Perform technical presentations for customers, partners and prospects. Assist with the development of formal sales plans and proposals for assigned opportunities. Actively participate as a specialist on assigned Virtual Team and provides consultative support in their area of specialization to other Systems Engineers.
7+ years-related experience. Cisco product experience or relevant experience in key competitor offerings in technology area of emphasis required. Pre-Sales experience required. Typically requires BS/BA (EE/CS) or equivalent.
CCIE certification highly desirable.
1. In-depth knowledge of baseline SE skills and in-depth knowledge in at least one area of specialization.
2. In-depth knowledge and strong operating experience in at least one of the following area's of specialization: Data Center, Security, QoS, Service Provider Routing, LAN Switching, Service Provider Voice, Service Provider Video, Optical Networking, Video Transmission Systems, or DOCSIS.
3. Knowledge of relevant solutions sets, product line specifications, performance criteria and applications.
4. Competitive knowledge (in their area of specialization) including solution, technology and product offerings.
5. Understanding and conversant about company, competitors, technologies, solutions, product strengths, weaknesses, opportunities and threats.
6. Excellent written and verbal communication, listening, negotiation and presentation skills.
7. Ability to work effectively, add value as a team member and assume a leadership role for the team.
8. Demonstrated technical knowledge and consultative skills
APPLY HERE
CHECK OUT OUR AWESOME FACEBOOK PAGE!!!
NEW!!! NETWORK CONSULTING ENGINEER - VOICE - METRO NEW YORK CITY AND NEW JERSEY
APPLY HERE
** Must be located in the Metro NYC or New Jersey area or willing to relocate at own expense **
Cisco Enterprise Service Delivery Northeast seeks a Network Consulting Engineer to help customers maximize network availability and functionality to achieve their business goals. The NCE delivers the technologies, solutions and services customers need to expertly manage their networks. In this role, you will be "Cisco's face to the customer," working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. The ideal candidate is a creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues. With a seasoned mix of broad networking knowledge and specific area expertise, as well as excellent Customer Relationship Management (CRM) skills, you're well positioned to become a trusted advisor capable of building solid, long-term relationships with customers.
Common Responsibilities:
- Performs analysis and diagnosis of highly complex networking problems.
- Performs analysis of highly complex network designs.
- Builds simulated networks in test labs to resolve highly complex problems and compatibility issues.
- The NCE may perform any of the following components of the role breakdown depending on specific engagements:
Transactional Projects Project Engineering role:
Generates standard project documentation including detailed test plan for highly complex networks.
Generates network configurations from Low Level Design for highly complex networks.
Supports pre-sales activity for highly complex networks.
Plans and executes highly complex Network Upgrade and Network Migration activity.
Transactional Projects Project Consulting role:
- Leads design workshop.
- Proactive Service & Support:
- Assists customer with deployment and strategy of highly complex tools and related Network Management Systems
Reactive Service & Support:
- Troubleshoots and resolves highly complex customer network problems across a broad range of technologies.
- Acts as a focal point for highly complex network problem resolution.
Requirements:
Typically requires BS, CS, or University degree equivalent plus 6-8 years relevant experience in network engineering or telecommunications support environment. Advanced degree strongly preferred.
- Expert level knowledge in TWO of the following and strong knowledge in all other areas of: IP internetworking, LAN Switching, Voice technologies, IP Telephony, SAN, DCN, Optical, IPCC; IP Routing protocols (IGRP, OSPF, EIGRP, BGP).
- Preferred experience in UC and or Video Technologies
- Expert level internetworking troubleshooting in a large-scale network environment.
- Ability to undertake support as designated Advanced Services engineer for large-scale networks.
- Must possess strong technical account management skills.
- Minimum 1 year of experience in Advanced Services or high-level support.
- Large-scale network design skills.
- In-depth knowledge of network management, network availability and capacity planning.
CCIE is strongly preferred.
APPLY HERE
CHECK OUT OUR AWESOME FACEBOOK PAGE!!!
** Must be located in the Metro NYC or New Jersey area or willing to relocate at own expense **
Cisco Enterprise Service Delivery Northeast seeks a Network Consulting Engineer to help customers maximize network availability and functionality to achieve their business goals. The NCE delivers the technologies, solutions and services customers need to expertly manage their networks. In this role, you will be "Cisco's face to the customer," working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. The ideal candidate is a creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues. With a seasoned mix of broad networking knowledge and specific area expertise, as well as excellent Customer Relationship Management (CRM) skills, you're well positioned to become a trusted advisor capable of building solid, long-term relationships with customers.
Common Responsibilities:
- Performs analysis and diagnosis of highly complex networking problems.
- Performs analysis of highly complex network designs.
- Builds simulated networks in test labs to resolve highly complex problems and compatibility issues.
- The NCE may perform any of the following components of the role breakdown depending on specific engagements:
Transactional Projects Project Engineering role:
Generates standard project documentation including detailed test plan for highly complex networks.
Generates network configurations from Low Level Design for highly complex networks.
Supports pre-sales activity for highly complex networks.
Plans and executes highly complex Network Upgrade and Network Migration activity.
Transactional Projects Project Consulting role:
- Leads design workshop.
- Proactive Service & Support:
- Assists customer with deployment and strategy of highly complex tools and related Network Management Systems
Reactive Service & Support:
- Troubleshoots and resolves highly complex customer network problems across a broad range of technologies.
- Acts as a focal point for highly complex network problem resolution.
Requirements:
Typically requires BS, CS, or University degree equivalent plus 6-8 years relevant experience in network engineering or telecommunications support environment. Advanced degree strongly preferred.
- Expert level knowledge in TWO of the following and strong knowledge in all other areas of: IP internetworking, LAN Switching, Voice technologies, IP Telephony, SAN, DCN, Optical, IPCC; IP Routing protocols (IGRP, OSPF, EIGRP, BGP).
- Preferred experience in UC and or Video Technologies
- Expert level internetworking troubleshooting in a large-scale network environment.
- Ability to undertake support as designated Advanced Services engineer for large-scale networks.
- Must possess strong technical account management skills.
- Minimum 1 year of experience in Advanced Services or high-level support.
- Large-scale network design skills.
- In-depth knowledge of network management, network availability and capacity planning.
CCIE is strongly preferred.
APPLY HERE
CHECK OUT OUR AWESOME FACEBOOK PAGE!!!
Tuesday, October 5, 2010
Customer Support Engineer, High Touch Technical Support (HTTS) - CISCO SYSTEMS - San Jose, CA - Richardson, TX - RTP, NC
APPLY HERE
Cisco seeks a Customer Support Engineer to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain. The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology. Business impact of this role is major.
Responsibilities:
- Provide second line phone/email/fax consultation to independently debug complex product problems.
- Provide systems/product training.
- Acts as a focal point for large account network problem resolution.
- Provides support on a world-wide basis.
- Works independently, receiving minimal supervision, with no instruction on routine work and general instruction on new assignments
- Typically reports to Mgr, Advanced Services.
- Typically interfaces with lower level CSE's, VARs, OEMs end-users internal engineering departments.
- Works on problems of diverse scope where analysis requires evaluation of identifiable factors.
- Applies known solutions to solve problems.
Requirements:
- Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 6-8 years related experience. Deep knowledge of telecommunication systems and network environments.
- Ability to analyze, use and configure medium and large enterprise/SP networks.
- In-depth Knowledge of Routing Protocols BGP, MPLS, and OSPF.
- CCIE highly desired.
- Ability and willingness to work various shifts is needed.
APPLY HERE
BECOME A FAN!!!
Cisco seeks a Customer Support Engineer to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain. The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology. Business impact of this role is major.
Responsibilities:
- Provide second line phone/email/fax consultation to independently debug complex product problems.
- Provide systems/product training.
- Acts as a focal point for large account network problem resolution.
- Provides support on a world-wide basis.
- Works independently, receiving minimal supervision, with no instruction on routine work and general instruction on new assignments
- Typically reports to Mgr, Advanced Services.
- Typically interfaces with lower level CSE's, VARs, OEMs end-users internal engineering departments.
- Works on problems of diverse scope where analysis requires evaluation of identifiable factors.
- Applies known solutions to solve problems.
Requirements:
- Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 6-8 years related experience. Deep knowledge of telecommunication systems and network environments.
- Ability to analyze, use and configure medium and large enterprise/SP networks.
- In-depth Knowledge of Routing Protocols BGP, MPLS, and OSPF.
- CCIE highly desired.
- Ability and willingness to work various shifts is needed.
APPLY HERE
BECOME A FAN!!!
Customer Support Engineer - HTTS Unified Contact Center **** Work location is flexible to any US Cisco Office **** CCIE Voice
APPLY HERE
This Voice / Unified Contact Center Customer Support Engineer (CSE) position has the following responsibilities:
--Provide second line phone/email consultation to independently debug complex IP Contact Center problems.
--Provide systems/product training to peers within the High Touch Technical Support (HTTS) team.
--Act as a focal point for large account network problem resolution.
--Act as a technical expert and go-to resource for the team.
--Provide support on a world-wide basis to all HTTS customers.
--Support reactive case handling for Cisco's largest SP and Enterprise customers with Cisco UCC technologies (Cisco Unified Contact Center, CVP, IVR)
--Report to Mgr, Technical Support.
--Interface with lower level CSE's, VARs, OEMs & end-users & internal engineering departments.
--Work on problems of diverse scope where analysis requires evaluation of identifiable factors.
Required Skills:
-Typically requires BS CS or related (or equivalent exper) plus 6-8 yrs relevant experience
-Significant Contact Center or IP Telephony experience – In depth knowledge of installing, supporting, and troubleshooting call center products and Unified Communications solutions
-IP Networking experience
-Knowledge of Networking industry, products and protocols
-CCIE Voice or equivalent level industry certification
Desired Skills:
-Strong documentation skills--to be utilized for case management, knowledge capture, defect management and Trainings.
- Excellent verbal communication skills--these skills are essential for this engineering role as most of the work being done is through the phone.
-Very strong Problem Solving skills--will be utilized often as this position covers all Cisco Contact Center solution and IP Telephony technologies.
-Strong understanding of TCP/IP--IP knowledge is critical as it is the foundation for most IP Telephony technologies.
-Working knowledge of handling network down situations--This role will be handling S1/S2 Service Requests with limited supervision.
-Ability to drive recreates remotely--Many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve.
-Engineer should have experience and knowledge of IP Telephony protocols, proficient with QoS on Cisco platforms, and thorough understanding of Cisco's product line.
-Must be highly motivated and self driven. Must be able to work with minimal supervision.
-Good organizational skills. The position requires that the CSE is able to prioritize his/her workload and manage customer commitments.
-Strong teamwork and collaboration skills. The HTTS IPCC team relies on each CSE to communicate and collaborate often. This results in a very strong teamwork which has proven to be successful in driving Issues to Resolution quickly.
-Cisco Voice CCIE certification and/or current Cisco CCVP/UCCX.
APPLY HERE
BECOME A FAN!!!
This Voice / Unified Contact Center Customer Support Engineer (CSE) position has the following responsibilities:
--Provide second line phone/email consultation to independently debug complex IP Contact Center problems.
--Provide systems/product training to peers within the High Touch Technical Support (HTTS) team.
--Act as a focal point for large account network problem resolution.
--Act as a technical expert and go-to resource for the team.
--Provide support on a world-wide basis to all HTTS customers.
--Support reactive case handling for Cisco's largest SP and Enterprise customers with Cisco UCC technologies (Cisco Unified Contact Center, CVP, IVR)
--Report to Mgr, Technical Support.
--Interface with lower level CSE's, VARs, OEMs & end-users & internal engineering departments.
--Work on problems of diverse scope where analysis requires evaluation of identifiable factors.
Required Skills:
-Typically requires BS CS or related (or equivalent exper) plus 6-8 yrs relevant experience
-Significant Contact Center or IP Telephony experience – In depth knowledge of installing, supporting, and troubleshooting call center products and Unified Communications solutions
-IP Networking experience
-Knowledge of Networking industry, products and protocols
-CCIE Voice or equivalent level industry certification
Desired Skills:
-Strong documentation skills--to be utilized for case management, knowledge capture, defect management and Trainings.
- Excellent verbal communication skills--these skills are essential for this engineering role as most of the work being done is through the phone.
-Very strong Problem Solving skills--will be utilized often as this position covers all Cisco Contact Center solution and IP Telephony technologies.
-Strong understanding of TCP/IP--IP knowledge is critical as it is the foundation for most IP Telephony technologies.
-Working knowledge of handling network down situations--This role will be handling S1/S2 Service Requests with limited supervision.
-Ability to drive recreates remotely--Many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve.
-Engineer should have experience and knowledge of IP Telephony protocols, proficient with QoS on Cisco platforms, and thorough understanding of Cisco's product line.
-Must be highly motivated and self driven. Must be able to work with minimal supervision.
-Good organizational skills. The position requires that the CSE is able to prioritize his/her workload and manage customer commitments.
-Strong teamwork and collaboration skills. The HTTS IPCC team relies on each CSE to communicate and collaborate often. This results in a very strong teamwork which has proven to be successful in driving Issues to Resolution quickly.
-Cisco Voice CCIE certification and/or current Cisco CCVP/UCCX.
APPLY HERE
BECOME A FAN!!!
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