Customer Support Engineer, High Touch Technical Support (HTTS) - CISCO SYSTEMS - San Jose, CA - Richardson, TX - RTP, NC

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Cisco seeks a Customer Support Engineer to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain. The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology. Business impact of this role is major.

Responsibilities:
- Provide second line phone/email/fax consultation to independently debug complex product problems.
- Provide systems/product training.
- Acts as a focal point for large account network problem resolution.
- Provides support on a world-wide basis.
- Works independently, receiving minimal supervision, with no instruction on routine work and general instruction on new assignments
- Typically reports to Mgr, Advanced Services.
- Typically interfaces with lower level CSE's, VARs, OEMs end-users internal engineering departments.
- Works on problems of diverse scope where analysis requires evaluation of identifiable factors.
- Applies known solutions to solve problems.

Requirements:
- Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 6-8 years related experience. Deep knowledge of telecommunication systems and network environments.
- Ability to analyze, use and configure medium and large enterprise/SP networks.
- In-depth Knowledge of Routing Protocols BGP, MPLS, and OSPF.
- CCIE highly desired.
- Ability and willingness to work various shifts is needed.

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