APPLY HERE
Cisco Enterprise Service Delivery Northeast seeks a Network Consulting Engineer to help customers maximize network availability and functionality to achieve their business goals. The NCE delivers the technologies, solutions and services customers need to expertly manage their networks. In this role, you will be "Cisco's face to the customer," working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. The ideal candidate is a creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues. With a seasoned mix of broad networking knowledge and specific area expertise, as well as excellent Customer Relationship Management (CRM) skills, you're well positioned to become a trusted advisor capable of building solid, long-term relationships with customers.
Common Responsibilities:
- Performs analysis and diagnosis of highly complex networking problems.
- Performs analysis of highly complex network designs.
- Builds simulated networks in test labs to resolve highly complex problems and compatibility issues.
- The NCE may perform any of the following components of the role breakdown depending on specific engagements:
Transactional Projects Project Engineering role:
Generates standard project documentation including detailed test plan for highly complex networks.
Generates network configurations from Low Level Design for highly complex networks.
Supports pre-sales activity for highly complex networks.
Plans and executes highly complex Network Upgrade and Network Migration activity.
Transactional Projects Project Consulting role:
- Leads design workshop.
- Proactive Service & Support:
- Assists customer with deployment and strategy of highly complex tools and related Network Management Systems
Reactive Service & Support:
- Troubleshoots and resolves highly complex customer network problems across a broad range of technologies.
- Acts as a focal point for highly complex network problem resolution.
Requirements:
Typically requires BS, CS, or University degree equivalent plus 6-8 years relevant experience in network engineering or telecommunications support environment. Advanced degree strongly preferred.
- Expert level knowledge in TWO of the following and strong knowledge in all other areas of: IP internetworking, LAN Switching, Voice technologies, IP Telephony, SAN, DCN, Optical, IPCC; IP Routing protocols (IGRP, OSPF, EIGRP, BGP).
- Preferred experience in UC and or Video Technologies
- Expert level internetworking troubleshooting in a large-scale network environment.
- Ability to undertake support as designated Advanced Services engineer for large-scale networks.
- Must possess strong technical account management skills.
- Minimum 1 year of experience in Advanced Services or high-level support.
- Large-scale network design skills.
- In-depth knowledge of network management, network availability and capacity planning.
CCIE is strongly preferred.
APPLY HERE
BECOME A FAN!!!
Wednesday, September 29, 2010
NEW!!! NETWORK CONSULTING ENGINEER, UNIFIED COMMUNICATIONS - SAN JOSE
APPLY HERE
Cisco seeks a Network Consulting Engineer to help customers maximize network availability and functionality to achieve their business goals. The NCE delivers the technologies, solutions and services customers need to expertly manage their networks. In this role, you will be "Cisco's face to the customer," working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. The ideal candidate is a creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues. With a seasoned mix of broad networking knowledge and specific area expertise, as well as excellent Customer Relationship Management (CRM) skills, you’re well positioned to become a trusted advisor capable of building solid, long-term relationships with customers.
Summary:
Network Consulting Engineer provides consulting expertise to Cisco’s strategic customers to deploy Cisco Unified Communications solution. The NCE skills range from detailed technical knowledge of Unified Communications system architecture to application specific business needs.
Network Consulting Engineer develops design of customer’s Unified Communications solution at the systems and network level. The individual will execute to the Cisco UC delivery Methodology, best practices documentation development and thought leadership is expected.
The position involves travel ranging from 40-60% over the long-term, including short periods of 100% weekday travel.
Responsibilities:
Sets technical direction for Cisco Advanced Services best practices and functional roles within customer engagements
Will act in a technical team leadership capacity and provides support for as focal point for highly complex customer problems.
Assist and support identifying skills and business shortfalls in a customer environment, and participate in establishing programs to address them
Generates voice network configurations from Low Level Design for highly complex environments; expected to generate standard project documentation including detailed test plan for highly complex networks.
Performs analysis and diagnosis of highly complex networking problems related to Unified Communications deployment.
Builds simulated UC networks in test labs to resolve highly complex problems and compatibility issues.
Plans and executes highly complex UC upgrade and migration activity.
Assists customer with deployment of related tools that support a customer and related Network Management Systems
Troubleshoots and resolves the highly complex customer UC network problems across a broad range of technologies.
Supports pre-sales activity for highly complex networks.
Expected to write technical white papers for new technologies supported by Advanced Services in an effort to develop VoIP network design & architecture best practices for Advanced Services.
Actively participates in virtual technology teams within Cisco is required.
Must have experience designing and deploying VoIP solutions for enterprise customers, a solid background in solution consulting or considerable experience in a pre-sales role is required. Strong Technical Account management skills are required.
Voice CCIE is a major plus, completion of CCIE written test may be considered
In-depth knowledge in the following: IP networking, LAN/WAN Switching, and QoS in LAN/WAN using various queuing and QoS techniques such as Priority Queuing, Low Latency Queuing and RSVP
Experience Designing/Deploying Campus infrastructure (Enabling QoS, Layer2/3 convergence, hierarchical model design approach);
Knowledge of Microsoft applications such as Windows, Active Directory and Exchange Server is suggested.
Strong understanding of telephony dial plan design and call routing/control protocols such as H.323, MGCP, Skinny Call Control Protocol (SCCP), SIP, Q.SIG, E&M, ISDN PRI, FXO, FXS, PLAR, POTS, CAS.
Strong knowledge of IP-Based PBX/VOIP Technologies (Cisco/Avaya/Nortel). Strong design and architectural experience in designing Unified Communications solutions using Cisco Unified CallManager is required. Preferred knowledge in two or more Cisco voice applications such as Cisco Unity/Unity Connection, CUE/CME, SRST, Meeting Place, Cisco Emergency Responder, IPCC, and IPCC Express.
Strong knowledge and experience in designing, deploying and troubleshooting end points such as IP Phones, IP Softphones, Digital/Analog voice gateways, Media resource devices such as conferencing, transcoding and MTP.
Knowledge and experience in deploying IP based Video conferencing solutions using High quality Audio/Video codec such as AAC-LD, H.264, H.263 is a plus. Experience with Audio/Visual integration is a plus but not necessary.
Ability to plan, implement and troubleshoot voice quality issues such as echo, jitter, delay and level loss is recommended.
Large scale VoIP network design experience required and expert level troubleshooting in a large scale network environment.
Minimum 3-5 years of experience in Professional Services organization.
Professional Services designated engineers typically support up to 2 accounts within 3 months of hire date. NCEs may support up to 3-4 projects simultaneously.
50% travel or more to customer locations is expected.
Strong written/verbal communication skills are required.
Strong teamwork and collaboration skills required. NCEs must have the ability to drive cross functional alignment with other teams outside of Advanced Services.
This position will require 50% travel.
APPLY HERE
BECOME A FAN!!!
Cisco seeks a Network Consulting Engineer to help customers maximize network availability and functionality to achieve their business goals. The NCE delivers the technologies, solutions and services customers need to expertly manage their networks. In this role, you will be "Cisco's face to the customer," working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. The ideal candidate is a creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues. With a seasoned mix of broad networking knowledge and specific area expertise, as well as excellent Customer Relationship Management (CRM) skills, you’re well positioned to become a trusted advisor capable of building solid, long-term relationships with customers.
Summary:
Network Consulting Engineer provides consulting expertise to Cisco’s strategic customers to deploy Cisco Unified Communications solution. The NCE skills range from detailed technical knowledge of Unified Communications system architecture to application specific business needs.
Network Consulting Engineer develops design of customer’s Unified Communications solution at the systems and network level. The individual will execute to the Cisco UC delivery Methodology, best practices documentation development and thought leadership is expected.
The position involves travel ranging from 40-60% over the long-term, including short periods of 100% weekday travel.
Responsibilities:
Sets technical direction for Cisco Advanced Services best practices and functional roles within customer engagements
Will act in a technical team leadership capacity and provides support for as focal point for highly complex customer problems.
Assist and support identifying skills and business shortfalls in a customer environment, and participate in establishing programs to address them
Generates voice network configurations from Low Level Design for highly complex environments; expected to generate standard project documentation including detailed test plan for highly complex networks.
Performs analysis and diagnosis of highly complex networking problems related to Unified Communications deployment.
Builds simulated UC networks in test labs to resolve highly complex problems and compatibility issues.
Plans and executes highly complex UC upgrade and migration activity.
Assists customer with deployment of related tools that support a customer and related Network Management Systems
Troubleshoots and resolves the highly complex customer UC network problems across a broad range of technologies.
Supports pre-sales activity for highly complex networks.
Expected to write technical white papers for new technologies supported by Advanced Services in an effort to develop VoIP network design & architecture best practices for Advanced Services.
Actively participates in virtual technology teams within Cisco is required.
Must have experience designing and deploying VoIP solutions for enterprise customers, a solid background in solution consulting or considerable experience in a pre-sales role is required. Strong Technical Account management skills are required.
Voice CCIE is a major plus, completion of CCIE written test may be considered
In-depth knowledge in the following: IP networking, LAN/WAN Switching, and QoS in LAN/WAN using various queuing and QoS techniques such as Priority Queuing, Low Latency Queuing and RSVP
Experience Designing/Deploying Campus infrastructure (Enabling QoS, Layer2/3 convergence, hierarchical model design approach);
Knowledge of Microsoft applications such as Windows, Active Directory and Exchange Server is suggested.
Strong understanding of telephony dial plan design and call routing/control protocols such as H.323, MGCP, Skinny Call Control Protocol (SCCP), SIP, Q.SIG, E&M, ISDN PRI, FXO, FXS, PLAR, POTS, CAS.
Strong knowledge of IP-Based PBX/VOIP Technologies (Cisco/Avaya/Nortel). Strong design and architectural experience in designing Unified Communications solutions using Cisco Unified CallManager is required. Preferred knowledge in two or more Cisco voice applications such as Cisco Unity/Unity Connection, CUE/CME, SRST, Meeting Place, Cisco Emergency Responder, IPCC, and IPCC Express.
Strong knowledge and experience in designing, deploying and troubleshooting end points such as IP Phones, IP Softphones, Digital/Analog voice gateways, Media resource devices such as conferencing, transcoding and MTP.
Knowledge and experience in deploying IP based Video conferencing solutions using High quality Audio/Video codec such as AAC-LD, H.264, H.263 is a plus. Experience with Audio/Visual integration is a plus but not necessary.
Ability to plan, implement and troubleshoot voice quality issues such as echo, jitter, delay and level loss is recommended.
Large scale VoIP network design experience required and expert level troubleshooting in a large scale network environment.
Minimum 3-5 years of experience in Professional Services organization.
Professional Services designated engineers typically support up to 2 accounts within 3 months of hire date. NCEs may support up to 3-4 projects simultaneously.
50% travel or more to customer locations is expected.
Strong written/verbal communication skills are required.
Strong teamwork and collaboration skills required. NCEs must have the ability to drive cross functional alignment with other teams outside of Advanced Services.
This position will require 50% travel.
APPLY HERE
BECOME A FAN!!!
NEW!!! CUSTOMER SUPPORT ENGINEERS, DATA CENTER APPLICATIONS - SAN JOSE, CA
APPLY HERE
Cisco seeks a Customer Support Engineer for Data Center Applications to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies in the Data Center environment. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain. The ideal candidate demonstrates an aptitude and appetite for learning new technologies, and applying this to solve customer issues remotely, and to drive customer satisfaction. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in technology.
• Provide broad triage support within Datacenter solutions including both hardware, applications, and OS phone support.
• Works on complex problems where analysis of situations requires in-depth evaluation of factors.
• Provide systems/product support and training to customers, and contribute towards building a knowledge base to help customers and internal stakeholders.
• Provide guidance leadership to less experienced engineers.
• Act as a focal point for high impact, large account problem resolution.
• Act as a technical expert and provide support on a US/Canada and world-wide basis
• Interfaces with VARs, OEMs, end-users, and internal engineering departments to drive quality into the product.
• Receive minimal supervision, no instruction on routine work, and general instruction on new assignments.
• Reports to Sr Manager of Technical Services.
• May require some travel
Required Qualifications:
• Typically requires BS in CS or EE or equivalent plus 7-10 years Data Center related experience.
• Receives minimal supervision. Determines methods and procedures on new assignments. May provide guidance to lower level engineers.
• Requires in-depth knowledge of the following areas: Data Center Networking and Data Center Products and Applications.
• Demonstrated networking experience including TCP/IP and Routing Protocols.
• Troubleshooting experience using Finisar, Wireshark, or other protocol analyzer.
• Experience or certifications in one or more of the following is required
o :Windows Operating Systems environments
o Red Hat Linux
o SuSe Linux
o VmWare
o Oracle
o SAP
o Netapp
o Citrix
o Thin clients – (e.g. Wyse, iGel, DevonIT, etc)
• Prior customer support experience is preferred.
Will be required to perform Advanced Troubleshooting of Data Center Solutions consisting of some or all of the following:
1. Fibre Channel or Network Attached Storage (NAS) Environments
2. Windows Operating Systems Environments and File Systems (CIFS, DFS, Active Directory)
3. Storage architectures, iSCSI, FICON, device drivers, and/or file systems
4. Designs and implementations for integrated network and storage solutions.
5. Fibre Channel over Ethernet and Fiber channel storage area network architectures
6. Multi-vendor platform and interconnect component interoperability
7. Red Hat Linux, SuSe Linux, VmWare and UNIX operating systems environment
8. Citrix
9) SAP
10) Oracle
Desired Skills:
• Able to analyze, use and configure medium to large Datacenter environments.
• Proven crisis management skills.
• Excellent verbal communication skills--these skills are essential for this engineering role as some work being done is through remote communication.
• Very strong Problem Solving skills, and ability to determine root cause and determine resolution for previously unknown problems
• Ability to drive recreates remotely--Many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve.
• Good organizational skills. The position requires that the FSE is able to prioritize his/her workload and manage customer commitments.
• Strong teamwork and collaboration skills. Able to work effectively with and provide guidance to FSE team and other collaborating workgroups. This results in very strong teamwork which has proven to be successful in driving Issues to Resolution quickly.
• Good presentation skills
APPLY HERE
BECOME A FAN!!!
Cisco seeks a Customer Support Engineer for Data Center Applications to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies in the Data Center environment. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain. The ideal candidate demonstrates an aptitude and appetite for learning new technologies, and applying this to solve customer issues remotely, and to drive customer satisfaction. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in technology.
• Provide broad triage support within Datacenter solutions including both hardware, applications, and OS phone support.
• Works on complex problems where analysis of situations requires in-depth evaluation of factors.
• Provide systems/product support and training to customers, and contribute towards building a knowledge base to help customers and internal stakeholders.
• Provide guidance leadership to less experienced engineers.
• Act as a focal point for high impact, large account problem resolution.
• Act as a technical expert and provide support on a US/Canada and world-wide basis
• Interfaces with VARs, OEMs, end-users, and internal engineering departments to drive quality into the product.
• Receive minimal supervision, no instruction on routine work, and general instruction on new assignments.
• Reports to Sr Manager of Technical Services.
• May require some travel
Required Qualifications:
• Typically requires BS in CS or EE or equivalent plus 7-10 years Data Center related experience.
• Receives minimal supervision. Determines methods and procedures on new assignments. May provide guidance to lower level engineers.
• Requires in-depth knowledge of the following areas: Data Center Networking and Data Center Products and Applications.
• Demonstrated networking experience including TCP/IP and Routing Protocols.
• Troubleshooting experience using Finisar, Wireshark, or other protocol analyzer.
• Experience or certifications in one or more of the following is required
o :Windows Operating Systems environments
o Red Hat Linux
o SuSe Linux
o VmWare
o Oracle
o SAP
o Netapp
o Citrix
o Thin clients – (e.g. Wyse, iGel, DevonIT, etc)
• Prior customer support experience is preferred.
Will be required to perform Advanced Troubleshooting of Data Center Solutions consisting of some or all of the following:
1. Fibre Channel or Network Attached Storage (NAS) Environments
2. Windows Operating Systems Environments and File Systems (CIFS, DFS, Active Directory)
3. Storage architectures, iSCSI, FICON, device drivers, and/or file systems
4. Designs and implementations for integrated network and storage solutions.
5. Fibre Channel over Ethernet and Fiber channel storage area network architectures
6. Multi-vendor platform and interconnect component interoperability
7. Red Hat Linux, SuSe Linux, VmWare and UNIX operating systems environment
8. Citrix
9) SAP
10) Oracle
Desired Skills:
• Able to analyze, use and configure medium to large Datacenter environments.
• Proven crisis management skills.
• Excellent verbal communication skills--these skills are essential for this engineering role as some work being done is through remote communication.
• Very strong Problem Solving skills, and ability to determine root cause and determine resolution for previously unknown problems
• Ability to drive recreates remotely--Many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve.
• Good organizational skills. The position requires that the FSE is able to prioritize his/her workload and manage customer commitments.
• Strong teamwork and collaboration skills. Able to work effectively with and provide guidance to FSE team and other collaborating workgroups. This results in very strong teamwork which has proven to be successful in driving Issues to Resolution quickly.
• Good presentation skills
APPLY HERE
BECOME A FAN!!!
NEW!!! MULTIPLE POSITIONS RTP, NC AND SJ, CA -- DATA CENTER CUSTOMER SUPPORT ENGINEERS
APPLY HERE
Cisco seeks a Customer Support Engineer to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies in the Data Center environment. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain. The ideal candidate demonstrates an aptitude and appetite for learning new technologies, and applying this to solve customer issues, on-site or remotely, to drive customer satisfaction. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in technology.
• Provide second or third line phone or on-site consultation to debug broad, complex unique network topologies with mixed media protocols to Cisco customers.
• Works on complex problems where analysis of situations requires in-depth evaluation of factors.
• Provide systems/product training to customers, and contribute towards building a knowledge base to help customers and internal stakeholders.
• Provide guidance leadership to less experienced engineers.
• Act as a focal point for high impact, large account problem resolution.
• Act as a technical expert and provide support on a US/Canada and world-wide basis
• Interfaces with VARs, OEMs, end-users, and internal engineering departments to drive quality into the product.
• Receive minimal supervision, no instruction on routine work, and general instruction on new assignments.
• Reports to Sr Manager or Director, Technical Services.
Required Qualifications:
• Typically requires BS in CS or EE or equivalent plus 7-10 years Data Center related experience.
• CCIE or equivalent external certification required. Receives minimal supervision. Determines methods and procedures on new assignments. May provide guidance to lower level engineers.
• Requires in-depth knowledge of the following areas: Data Center Networking and Data Center Products.
• Demonstrated networking experience including TCP/IP and Routing Protocols.
• Troubleshooting experience using finisar, wireshark, or other protocol analyzer.
• Experience or Certifications in one or more of the following is preferred:
Windows Operating Systems Environments; Red Hat Linux, SuSe Linux, VmWare, Oracle.
• Prior customer support experience is preferred.
Will be required to perform Advanced Troubleshooting of Data Center Solutions consisting of the following:
1. Fibre Channel or Network Attached Storage (NAS) Environments
2. Windows Operating Systems Environments and File Systems (CIFS, DFS, Active Directory)
3. Storage architectures, iSCSI, FICON, device drivers, and/or file systems
4. Designs and implementations for integrated network and storage solutions.
5. Fibre Channel over Ethernet and Fiber channel storage area network architectures
6. Multi-vendor platform and interconnect component interoperability
7. Red Hat Linux, SuSe Linux, VmWare and UNIX operating systems environment
Desired Skills:
• Able to analyze, use and configure medium to large networks.
• Proven crisis management skills.
• Excellent verbal communication skills--these skills are essential for this engineering role as some work being done is through remote communication.
• Very strong Problem Solving skills, and ability to determine root cause and determine resolution for previously unknown problems
• Ability to drive recreates remotely--Many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve.
• Good organizational skills. The position requires that the FSE is able to prioritize his/her workload and manage customer commitments.
• Strong teamwork and collaboration skills. Able to work effectively with and provide guidance to FSE team and other collaborating workgroups. This results in very strong teamwork which has proven to be successful in driving Issues to Resolution quickly.
• Good presentation skills
APPLY HERE
BECOME A FAN!!!
Cisco seeks a Customer Support Engineer to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies in the Data Center environment. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain. The ideal candidate demonstrates an aptitude and appetite for learning new technologies, and applying this to solve customer issues, on-site or remotely, to drive customer satisfaction. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in technology.
• Provide second or third line phone or on-site consultation to debug broad, complex unique network topologies with mixed media protocols to Cisco customers.
• Works on complex problems where analysis of situations requires in-depth evaluation of factors.
• Provide systems/product training to customers, and contribute towards building a knowledge base to help customers and internal stakeholders.
• Provide guidance leadership to less experienced engineers.
• Act as a focal point for high impact, large account problem resolution.
• Act as a technical expert and provide support on a US/Canada and world-wide basis
• Interfaces with VARs, OEMs, end-users, and internal engineering departments to drive quality into the product.
• Receive minimal supervision, no instruction on routine work, and general instruction on new assignments.
• Reports to Sr Manager or Director, Technical Services.
Required Qualifications:
• Typically requires BS in CS or EE or equivalent plus 7-10 years Data Center related experience.
• CCIE or equivalent external certification required. Receives minimal supervision. Determines methods and procedures on new assignments. May provide guidance to lower level engineers.
• Requires in-depth knowledge of the following areas: Data Center Networking and Data Center Products.
• Demonstrated networking experience including TCP/IP and Routing Protocols.
• Troubleshooting experience using finisar, wireshark, or other protocol analyzer.
• Experience or Certifications in one or more of the following is preferred:
Windows Operating Systems Environments; Red Hat Linux, SuSe Linux, VmWare, Oracle.
• Prior customer support experience is preferred.
Will be required to perform Advanced Troubleshooting of Data Center Solutions consisting of the following:
1. Fibre Channel or Network Attached Storage (NAS) Environments
2. Windows Operating Systems Environments and File Systems (CIFS, DFS, Active Directory)
3. Storage architectures, iSCSI, FICON, device drivers, and/or file systems
4. Designs and implementations for integrated network and storage solutions.
5. Fibre Channel over Ethernet and Fiber channel storage area network architectures
6. Multi-vendor platform and interconnect component interoperability
7. Red Hat Linux, SuSe Linux, VmWare and UNIX operating systems environment
Desired Skills:
• Able to analyze, use and configure medium to large networks.
• Proven crisis management skills.
• Excellent verbal communication skills--these skills are essential for this engineering role as some work being done is through remote communication.
• Very strong Problem Solving skills, and ability to determine root cause and determine resolution for previously unknown problems
• Ability to drive recreates remotely--Many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve.
• Good organizational skills. The position requires that the FSE is able to prioritize his/her workload and manage customer commitments.
• Strong teamwork and collaboration skills. Able to work effectively with and provide guidance to FSE team and other collaborating workgroups. This results in very strong teamwork which has proven to be successful in driving Issues to Resolution quickly.
• Good presentation skills
APPLY HERE
BECOME A FAN!!!
NEW!!! Data Center Customer Support Engineers
APPLY HERE
Cisco seeks a Customer Support Engineer to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies in the Data Center environment. In this role, you will gain insight on the detailed functionality of Cisco products and partners with all distributed elements of the service chain. The ideal candidate demonstrates an aptitude and appetite for learning new technologies, and applying this to provide solutions to your Data Center infrastructure issues, on-site or remotely. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in technology.
• Provide review of your Data Center infrastructure – architecture, processes and plans.
• Acts as a single point of contact for high impact, large account issue resolution through escalation and management across multiple divisions of Cisco.
• Provides updates on Cisco’s strategic roadmap, and how that might affect the customer future projects and direction.
• Participates in customer planning meetings and reviews, and provides status updates and progress reports.
• Facilitates collaboration between Cisco and other vendors in the Data Center to address cross vendor issues.
•
• Works on complex problems where analysis of situations requires in-depth evaluation of factors.
• Provide systems/product training to customers, and contribute towards building a knowledge base to help customers and internal stakeholders.
• Provide guidance leadership to less experienced engineers.
• Act as a technical expert and provide support on a US/Canada and world-wide basis
• Interfaces with VARs, OEMs, end-users, and internal engineering departments to drive quality into the product.
• Receive minimal supervision, no instruction on routine work, and general instruction on new assignments.
• Reports to Sr Manager or Director, Technical Services.
Required Qualifications:
• Typically requires BS in CS or EE or equivalent plus 7-10 years Data Center related experience.
• CCIE or equivalent external certification required. Receives minimal supervision. Determines methods and procedures on new assignments. May provide guidance to lower level engineers.
• Requires in-depth knowledge of the following areas: Data Center Networking and Data Center Products.
• Demonstrated networking experience including TCP/IP and Routing Protocols.
• Troubleshooting experience using finisar, wireshark, or other protocol analyzer.
• Experience or Certifications in one or more of the following is preferred:
Windows Operating Systems Environments; Red Hat Linux, SuSe Linux, VmWare, Oracle.
• Prior customer support experience is preferred.
Will be required to perform Advanced Troubleshooting of Data Center Solutions consisting of the following:
1. Fibre Channel or Network Attached Storage (NAS) Environments
2. Windows Operating Systems Environments and File Systems (CIFS, DFS, Active Directory)
3. Storage architectures, iSCSI, FICON, device drivers, and/or file systems
4. Designs and implementations for integrated network and storage solutions.
5. Fibre Channel over Ethernet and Fiber channel storage area network architectures
6. Multi-vendor platform and interconnect component interoperability
Desired Skills:
• Able to analyze, use and configure medium to large networks.
• Proven crisis management skills.
• Excellent verbal communication skills--these skills are essential for this engineering role as some work being done is through remote communication.
• Very strong Problem Solving skills, and ability to determine root cause and determine resolution for previously unknown problems
• Ability to drive recreates remotely--Many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve.
• Good organizational skills. The position requires that the FSE is able to prioritize his/her workload and manage customer commitments.
• Strong teamwork and collaboration skills. Able to work effectively with and provide guidance to FSE team and other collaborating workgroups. This results in very strong teamwork which has proven to be successful in driving Issues to Resolution quickly.
• Good presentation skills
APPLY HERE
BECOME A FAN!
Cisco seeks a Customer Support Engineer to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies in the Data Center environment. In this role, you will gain insight on the detailed functionality of Cisco products and partners with all distributed elements of the service chain. The ideal candidate demonstrates an aptitude and appetite for learning new technologies, and applying this to provide solutions to your Data Center infrastructure issues, on-site or remotely. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in technology.
• Provide review of your Data Center infrastructure – architecture, processes and plans.
• Acts as a single point of contact for high impact, large account issue resolution through escalation and management across multiple divisions of Cisco.
• Provides updates on Cisco’s strategic roadmap, and how that might affect the customer future projects and direction.
• Participates in customer planning meetings and reviews, and provides status updates and progress reports.
• Facilitates collaboration between Cisco and other vendors in the Data Center to address cross vendor issues.
•
• Works on complex problems where analysis of situations requires in-depth evaluation of factors.
• Provide systems/product training to customers, and contribute towards building a knowledge base to help customers and internal stakeholders.
• Provide guidance leadership to less experienced engineers.
• Act as a technical expert and provide support on a US/Canada and world-wide basis
• Interfaces with VARs, OEMs, end-users, and internal engineering departments to drive quality into the product.
• Receive minimal supervision, no instruction on routine work, and general instruction on new assignments.
• Reports to Sr Manager or Director, Technical Services.
Required Qualifications:
• Typically requires BS in CS or EE or equivalent plus 7-10 years Data Center related experience.
• CCIE or equivalent external certification required. Receives minimal supervision. Determines methods and procedures on new assignments. May provide guidance to lower level engineers.
• Requires in-depth knowledge of the following areas: Data Center Networking and Data Center Products.
• Demonstrated networking experience including TCP/IP and Routing Protocols.
• Troubleshooting experience using finisar, wireshark, or other protocol analyzer.
• Experience or Certifications in one or more of the following is preferred:
Windows Operating Systems Environments; Red Hat Linux, SuSe Linux, VmWare, Oracle.
• Prior customer support experience is preferred.
Will be required to perform Advanced Troubleshooting of Data Center Solutions consisting of the following:
1. Fibre Channel or Network Attached Storage (NAS) Environments
2. Windows Operating Systems Environments and File Systems (CIFS, DFS, Active Directory)
3. Storage architectures, iSCSI, FICON, device drivers, and/or file systems
4. Designs and implementations for integrated network and storage solutions.
5. Fibre Channel over Ethernet and Fiber channel storage area network architectures
6. Multi-vendor platform and interconnect component interoperability
Desired Skills:
• Able to analyze, use and configure medium to large networks.
• Proven crisis management skills.
• Excellent verbal communication skills--these skills are essential for this engineering role as some work being done is through remote communication.
• Very strong Problem Solving skills, and ability to determine root cause and determine resolution for previously unknown problems
• Ability to drive recreates remotely--Many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve.
• Good organizational skills. The position requires that the FSE is able to prioritize his/her workload and manage customer commitments.
• Strong teamwork and collaboration skills. Able to work effectively with and provide guidance to FSE team and other collaborating workgroups. This results in very strong teamwork which has proven to be successful in driving Issues to Resolution quickly.
• Good presentation skills
APPLY HERE
BECOME A FAN!
Monday, September 27, 2010
DOOBIE BROTHERS - World Gone Crazy - TODAY, Monday, Sept 27 @ 3:30pm PST
TODAY at 3:30pm PST, witness the legendary Doobie Brothers introduce their new album “World Gone Crazy” over AT&T TelePresence locations at Marriott and Cisco sites around the US as well as via live streaming on Cisco’s UStream channel. Join the live concert on UStream from anywhere in the world to hear their classic and new songs. Together, we can transform how we experience music and video. Plan to attend now. http://www.ustream.tv/ciscotv
Monday, September 20, 2010
Cisco Invites You to Enter the “Cisco@25, Cisco In 25” Video Contest
Flying cars, time travel and the Internet connected to every single device we use today. Those are just some possibilities when you think of technology in the future.
This is where we need your help! For the past nine months, Cisco has been celebrating its 25th anniversary. To continue the celebrations, Cisco has launched the “Cisco@25, Cisco In 25,” Video Contest asking participants to submit creative, fun videos answering the question, “where do you see technology going in the next 25 years?”
The contest will run from September 1 to October 30 and video submissions must be one minute in length or less. Winners will be based on the amount of buzz their video receives across the social web as well as their creativity with their video submission based on a panel of Cisco judges. The top five videos will win brand new Flip slide HD camcorders!
Think you have a great idea? We want to see it! To submit your video response, sign into your YouTube account or create one. Note: You must create a YouTube account to submit a video response. Once you are have signed into your account, go to the Cisco@25, Cisco In 25 promotion video and click on the link under the comments section that states, “Attach a Video.” Follow the necessary instructions and upload your video! Your video will not appear right away, as all submissions must go through an approval process.
For additional terms and complete official rules, see the contest guidelines and official rules. Good luck and we look forward to seeing your videos across the social web!
Posted by Lindsay Kniffin at 05:01AM PST
This is where we need your help! For the past nine months, Cisco has been celebrating its 25th anniversary. To continue the celebrations, Cisco has launched the “Cisco@25, Cisco In 25,” Video Contest asking participants to submit creative, fun videos answering the question, “where do you see technology going in the next 25 years?”
The contest will run from September 1 to October 30 and video submissions must be one minute in length or less. Winners will be based on the amount of buzz their video receives across the social web as well as their creativity with their video submission based on a panel of Cisco judges. The top five videos will win brand new Flip slide HD camcorders!
Think you have a great idea? We want to see it! To submit your video response, sign into your YouTube account or create one. Note: You must create a YouTube account to submit a video response. Once you are have signed into your account, go to the Cisco@25, Cisco In 25 promotion video and click on the link under the comments section that states, “Attach a Video.” Follow the necessary instructions and upload your video! Your video will not appear right away, as all submissions must go through an approval process.
For additional terms and complete official rules, see the contest guidelines and official rules. Good luck and we look forward to seeing your videos across the social web!
Posted by Lindsay Kniffin at 05:01AM PST
Friday, September 10, 2010
NETWORK CONSULTING ENGINEER, MULTIPLE POSITIONS / LOCATIONS -- RTP, SAN JOSE, ATLANTA, RICHARDSON, SEATTLE/BELLEVUE, NEW JERSEY OR PHOENIX
APPLY HERE
The Network Consulting Engineer position is responsible for the support and delivery of Advanced Services Network Optimization Service (NOS) to Cisco's major SP accounts in the US Theater. Performs and drives architectural, design and integration engineering for complex network infrastructure solutions. Advanced Service NCEs assist customers with tool selection and strategic direction of tools and network management systems. NCEs identify and document network design and architecture best practices. Advanced Services NCEs align and drive focused deliverables with customers business strategy and objectives. On a quarterly basis, NCEs are expected to present overall status of projects and delivery as part of the Quarterly Business Review. NCEs will provide backup support on other Advanced Services accounts. Engineers will leverage and generate applicable technical "best practices" and white papers. In addition to an NCEs day-to-day customer activities, training and mentoring other NCE's will be required. NCEs own the responsibility for driving regional Advanced Services projects and customer based project initiatives. NCEs will actively lead complex network design, performance engineering or problem resolution projects. NCEs solve complex, cross-functional technical issues that cross boundaries over many disparate products technologies.
Other Objectives include:
* Perform analysis and diagnosis of complex networking problems
* Build simulated networks in test labs to resolve problems and compatibility issues
* Contributes to Virtual Teams
* Provides ad hoc systems/product training
* Generates reusable Intellectual Capital in the form of standard customer deliverables.
* Questions ways of working and suggests improvements.
* May act as the technical specialist for complex deployments.
* May act in a technical team leadership capacity
* Identifies skills and business shortfalls, partners with management to establish programs to address
NCE Skills needed:
-Service Provider experience (#1 preference but not a requirement)
-5+ yrs Network Engineer Experience (routing/switching)
-Customer Facing Experience (experience from big communications companies is a huge plus (ie. ATT, Sprint, Verizon, Cox, Tmobile, Time Warner Cable etc)
-All the reqs fall in one of the following areas so any of these will work : video, wireless, cable, IP telephony, optical
-Keywords (any of these, not all): MPLS, IP, VOIP, CMTS, VOD, IPTV, TCP/IP, OSPF, GRS, NOS, IOS, IGRP, GSM, UMTS, CDMA
-Primary locations: RTP (#1), San Jose, Atlanta, Richardson, Seattle/Bellevue, New Jersey, Phoenix
APPLY HERE
CHECK US OUT ON FACEBOOK and BECOME A FAN!
The Network Consulting Engineer position is responsible for the support and delivery of Advanced Services Network Optimization Service (NOS) to Cisco's major SP accounts in the US Theater. Performs and drives architectural, design and integration engineering for complex network infrastructure solutions. Advanced Service NCEs assist customers with tool selection and strategic direction of tools and network management systems. NCEs identify and document network design and architecture best practices. Advanced Services NCEs align and drive focused deliverables with customers business strategy and objectives. On a quarterly basis, NCEs are expected to present overall status of projects and delivery as part of the Quarterly Business Review. NCEs will provide backup support on other Advanced Services accounts. Engineers will leverage and generate applicable technical "best practices" and white papers. In addition to an NCEs day-to-day customer activities, training and mentoring other NCE's will be required. NCEs own the responsibility for driving regional Advanced Services projects and customer based project initiatives. NCEs will actively lead complex network design, performance engineering or problem resolution projects. NCEs solve complex, cross-functional technical issues that cross boundaries over many disparate products technologies.
Other Objectives include:
* Perform analysis and diagnosis of complex networking problems
* Build simulated networks in test labs to resolve problems and compatibility issues
* Contributes to Virtual Teams
* Provides ad hoc systems/product training
* Generates reusable Intellectual Capital in the form of standard customer deliverables.
* Questions ways of working and suggests improvements.
* May act as the technical specialist for complex deployments.
* May act in a technical team leadership capacity
* Identifies skills and business shortfalls, partners with management to establish programs to address
NCE Skills needed:
-Service Provider experience (#1 preference but not a requirement)
-5+ yrs Network Engineer Experience (routing/switching)
-Customer Facing Experience (experience from big communications companies is a huge plus (ie. ATT, Sprint, Verizon, Cox, Tmobile, Time Warner Cable etc)
-All the reqs fall in one of the following areas so any of these will work : video, wireless, cable, IP telephony, optical
-Keywords (any of these, not all): MPLS, IP, VOIP, CMTS, VOD, IPTV, TCP/IP, OSPF, GRS, NOS, IOS, IGRP, GSM, UMTS, CDMA
-Primary locations: RTP (#1), San Jose, Atlanta, Richardson, Seattle/Bellevue, New Jersey, Phoenix
APPLY HERE
CHECK US OUT ON FACEBOOK and BECOME A FAN!
Friday, September 3, 2010
Acquisition Integration Manager, Corporate Development
The Corporate Development (CD) organization is responsible for driving Cisco’s long term growth strategy through an integrated approach to market entry, expansion and acceleration. This spans the full lifecycle of innovation, investment, acquisition and partnerships.
Over the past few years Corporate Development has played an aggressive role in Cisco’s growth through more than 120 acquisitions, partnerships and investments. The Integration group within CD is responsible for executing the integration of acquisitions and Cisco, including the integration of people, processes, organizations and infrastructure.
This position is responsible for leading acquisition integrations and for operational decisions which will affect deadlines, overall business operations and CD’s success. This role provides an opportunity to be a major contributor in Cisco's efforts to gain leadership in global markets and individuals will have the ability to grow into a future leader of the broader CD organization.
Essential Responsibilities
• Responsible for operational decisions that will affect deadlines, overall business operations and CD’s success
• Influences multiple stakeholders to align to an integration plan that best supports value drivers
• Drives resolution of cross functional issues
• Leads integration of product based deals that typically span a timeframe of 9-12 months. Has the ability to go across and work with diverse business segments.
• Understands multiple go to market models
• Has an established relationship network with ability to influence
• Has subject matter expertise in multiple cross-functional processes in the integration practice and demonstrates leadership in at least one cross-functional process
• Manages or shows ability to manage teams and build collaboration
• Earns the confidence of others through open communication and respectful behavior
• Possesses knowledge and mastery of different Integration tools and processes. Has the ability to make business recommendation with regards to these tools
• Able to represent Cisco by communicating business capabilities and strategies to external constituents
Requirements:
5+ years of experience in acquisition integration, this is critical for success in this role
5+ years experience managing large, complex, cross-functional projects
College degree required
Valued Skills:
• Ability to be successful in an unstructured and fast paced team environment and work independently with minimum supervisions
• Strong analytical, organizational, and negotiating skills
• Understands Cisco’s business and markets
• Has an excellent cross functional perspective
• Understands global markets/industries
• Influences and/or changes the thinking of, or gains acceptance of, others
• Excellent communication and leadership skills
• Strong work experience in a project management capacity essential. Multi-functional experience a plus
Over the past few years Corporate Development has played an aggressive role in Cisco’s growth through more than 120 acquisitions, partnerships and investments. The Integration group within CD is responsible for executing the integration of acquisitions and Cisco, including the integration of people, processes, organizations and infrastructure.
This position is responsible for leading acquisition integrations and for operational decisions which will affect deadlines, overall business operations and CD’s success. This role provides an opportunity to be a major contributor in Cisco's efforts to gain leadership in global markets and individuals will have the ability to grow into a future leader of the broader CD organization.
Essential Responsibilities
• Responsible for operational decisions that will affect deadlines, overall business operations and CD’s success
• Influences multiple stakeholders to align to an integration plan that best supports value drivers
• Drives resolution of cross functional issues
• Leads integration of product based deals that typically span a timeframe of 9-12 months. Has the ability to go across and work with diverse business segments.
• Understands multiple go to market models
• Has an established relationship network with ability to influence
• Has subject matter expertise in multiple cross-functional processes in the integration practice and demonstrates leadership in at least one cross-functional process
• Manages or shows ability to manage teams and build collaboration
• Earns the confidence of others through open communication and respectful behavior
• Possesses knowledge and mastery of different Integration tools and processes. Has the ability to make business recommendation with regards to these tools
• Able to represent Cisco by communicating business capabilities and strategies to external constituents
Requirements:
5+ years of experience in acquisition integration, this is critical for success in this role
5+ years experience managing large, complex, cross-functional projects
College degree required
Valued Skills:
• Ability to be successful in an unstructured and fast paced team environment and work independently with minimum supervisions
• Strong analytical, organizational, and negotiating skills
• Understands Cisco’s business and markets
• Has an excellent cross functional perspective
• Understands global markets/industries
• Influences and/or changes the thinking of, or gains acceptance of, others
• Excellent communication and leadership skills
• Strong work experience in a project management capacity essential. Multi-functional experience a plus
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