NEW!!! Data Center Customer Support Engineers

APPLY HERE

Cisco seeks a Customer Support Engineer to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies in the Data Center environment. In this role, you will gain insight on the detailed functionality of Cisco products and partners with all distributed elements of the service chain. The ideal candidate demonstrates an aptitude and appetite for learning new technologies, and applying this to provide solutions to your Data Center infrastructure issues, on-site or remotely. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in technology.
• Provide review of your Data Center infrastructure – architecture, processes and plans.
• Acts as a single point of contact for high impact, large account issue resolution through escalation and management across multiple divisions of Cisco.
• Provides updates on Cisco’s strategic roadmap, and how that might affect the customer future projects and direction.
• Participates in customer planning meetings and reviews, and provides status updates and progress reports.
• Facilitates collaboration between Cisco and other vendors in the Data Center to address cross vendor issues.
•
• Works on complex problems where analysis of situations requires in-depth evaluation of factors.
• Provide systems/product training to customers, and contribute towards building a knowledge base to help customers and internal stakeholders.
• Provide guidance leadership to less experienced engineers.
• Act as a technical expert and provide support on a US/Canada and world-wide basis
• Interfaces with VARs, OEMs, end-users, and internal engineering departments to drive quality into the product.
• Receive minimal supervision, no instruction on routine work, and general instruction on new assignments.
• Reports to Sr Manager or Director, Technical Services.



Required Qualifications:
• Typically requires BS in CS or EE or equivalent plus 7-10 years Data Center related experience.
• CCIE or equivalent external certification required. Receives minimal supervision. Determines methods and procedures on new assignments. May provide guidance to lower level engineers.
• Requires in-depth knowledge of the following areas: Data Center Networking and Data Center Products.
• Demonstrated networking experience including TCP/IP and Routing Protocols.
• Troubleshooting experience using finisar, wireshark, or other protocol analyzer.
• Experience or Certifications in one or more of the following is preferred:
Windows Operating Systems Environments; Red Hat Linux, SuSe Linux, VmWare, Oracle.
• Prior customer support experience is preferred.


Will be required to perform Advanced Troubleshooting of Data Center Solutions consisting of the following:

1. Fibre Channel or Network Attached Storage (NAS) Environments
2. Windows Operating Systems Environments and File Systems (CIFS, DFS, Active Directory)
3. Storage architectures, iSCSI, FICON, device drivers, and/or file systems
4. Designs and implementations for integrated network and storage solutions.
5. Fibre Channel over Ethernet and Fiber channel storage area network architectures
6. Multi-vendor platform and interconnect component interoperability


Desired Skills:
• Able to analyze, use and configure medium to large networks.
• Proven crisis management skills.
• Excellent verbal communication skills--these skills are essential for this engineering role as some work being done is through remote communication.
• Very strong Problem Solving skills, and ability to determine root cause and determine resolution for previously unknown problems
• Ability to drive recreates remotely--Many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve.
• Good organizational skills. The position requires that the FSE is able to prioritize his/her workload and manage customer commitments.
• Strong teamwork and collaboration skills. Able to work effectively with and provide guidance to FSE team and other collaborating workgroups. This results in very strong teamwork which has proven to be successful in driving Issues to Resolution quickly.
• Good presentation skills

APPLY HERE
BECOME A FAN!