The Gigabit Systems Business Unit (GSBU) / Campus Switching Systems Technology Group (CSSTG) Service Provider (SP) vision is to build service-enabled quad-play deployments with various access methods. To realize this vision, GSBU/CSSTG is building the next-generation mid-market U-PE/PE-Aggregation carrier-Ethernet platform as a critical part of Cisco’s carrier-Ethernet portfolio. This next-gen 4500 platform leverages the unique centralized architecture of the 4500 that has low cost, low power usage and high L2/L3 performance.
This is a strong leadership position to be part of an exciting, dynamic, small team to enable the CSSTG SP vision. Below are the key responsibilities.
- Support strategic customer engagements and aggressively generate demand to win and accelerate SP revenues
- Serve as a technical subject matter expert on Metro-Ethernet technologies and solutions to external customers and internal with engineering. Involve in product definition and release planning process
- Provide market and business case analysis, product forecast and product pricing
- Duties include leading network planning discussions, presenting technology updates, responding to RFI/RFPs, and supporting lab trials
- Author technology documents, solution white papers and application notes regarding Metro-Ethernet
- Perform technical competitive analysis by product to help drive new product development or enhancement, and to train sales force on competitive positioning
- Represent Cisco at industry conferences to promote demand and awareness
The following skills are required for this position:
Superior verbal and written communications skills and presentation skills
Previous experience working within the Carrier Ethernet space
Ethernet technologies with a system level experience e.g. EoMPLS, VPLS, 802.1ad/ah, IPTV, Resiliency, H-QoS, L3 multicast, etc.
Proven background selling to SP (service-Provider) to understand their network designs and buildouts
Product Management experience with forecasting/pricing, go-to-market plans, engg prioritization, outbound marketing with the above requirements
Dynamic, enthusiastic and self-initiative personality
Wednesday, April 30, 2008
Manager, Product Management / Marketing
The GSBU/CSSTG SP vision is to build service-enabled quad-play deployments with various access methods. To realize this vision, GSBU/CSSTG is building the next-generation mid-market U-PE/PE-Aggregation carrier-Ethernet platform as a critical part of Cisco’s carrier-Ethernet portfolio. This next-gen 4500 platform leverages the unique centralized architecture of the 4500 that has low cost, low power usage and high L2/L3 performance.
This is a strong leadership position to be part of an exciting, dynamic, small team to enable the CSSTG SP vision. Below are the key responsibilities.
- Support strategic customer engagements and aggressively generate demand to win and accelerate SP revenues
- Serve as a technical subject matter expert on Metro-Ethernet technologies and solutions to external customers and internal with engineering. Involve in product definition and release planning process.
- Provide market and business case analysis, product forecast and product pricing
- Duties include leading network planning discussions, presenting technology updates, responding to RFI/RFPs, and supporting lab trials
- Author technology documents, solution white papers and application notes regarding Metro-Ethernet
- Perform technical competitive analysis by product to help drive new product development or enhancement, and to train sales force on competitive positioning.
- Represent Cisco at industry conferences to promote demand and awareness
This is a strong leadership position to be part of an exciting, dynamic, small team to enable the CSSTG SP vision. Below are the key responsibilities.
- Support strategic customer engagements and aggressively generate demand to win and accelerate SP revenues
- Serve as a technical subject matter expert on Metro-Ethernet technologies and solutions to external customers and internal with engineering. Involve in product definition and release planning process.
- Provide market and business case analysis, product forecast and product pricing
- Duties include leading network planning discussions, presenting technology updates, responding to RFI/RFPs, and supporting lab trials
- Author technology documents, solution white papers and application notes regarding Metro-Ethernet
- Perform technical competitive analysis by product to help drive new product development or enhancement, and to train sales force on competitive positioning.
- Represent Cisco at industry conferences to promote demand and awareness
Technical Marketing Engineer
The CSSTG Technical Marketing team is looking for an energetic, enthusiastic, technically savvy team member who is eager to learn and grow.
The following summarizes the requirements of an ideal candidate.
Technical skills:
- Solid understanding of LAN switching, routing and related protocols
- Understands and creates technical solutions and concepts, with focus on network design
- Thorough understanding of Catalyst 6500 and Catalyst 4500/4900 architecture
- Ability in articulating benefits of modular switching and platform architecture
- Solid understanding of architectures across the Cisco Catalyst portfolio
Working experience in local theater:
- Has worked with the field (SEs, CSEs, AMs) and channel partners
- Ideally has had interaction with local customers
- Built large scale multi-protocol networks
- Will provide sales support for business critical accounts in respective geography/theater
- Will foster existing account relationships
- Will drive closing new opportunities
- Understands competitive landscape and identifies silver bullets against other vendors in the marketplace
- Identifies competitive disadvantages of product line and solutions and feed back requirements
- Understands market dynamics in respective geography/theater
Solution knowledge:
- Is very familiar with campus design concepts
- Good understanding of WAN design aspects
- Good understanding of Metro Ethernet networks is a plus
- Flags cross-BU issues, such as interoperability and solutions breakages due to missing features
General aspects:
- Understands and solves complex technical and solution problems
- Excellent presentation, communication and interpersonal skills
- Provides input to product marketing and engineering teams on markets trends, needs, issues
- Is flexible in traveling not only in the respective geography/theater but also for other opportunities
- Experienced in the area of customer interaction
- Experienced in writing and documenting technical aspects and solutions
- Ability to articulate complex problems in an easy to understand fashion
- Comfortable in providing training internal and external audiences
- Experience in tradeshow support
- Communicates and influences effectively
- Works with limited supervision in defining initial goals and addressing complex issues as they arise
- Work will be reviewed upon completion for accomplishment of objectives
- BSCS or BSEE or equivalent plus 7-10 years related experience
--------------------------------------------------------------------------------
The following summarizes the requirements of an ideal candidate.
Technical skills:
- Solid understanding of LAN switching, routing and related protocols
- Understands and creates technical solutions and concepts, with focus on network design
- Thorough understanding of Catalyst 6500 and Catalyst 4500/4900 architecture
- Ability in articulating benefits of modular switching and platform architecture
- Solid understanding of architectures across the Cisco Catalyst portfolio
Working experience in local theater:
- Has worked with the field (SEs, CSEs, AMs) and channel partners
- Ideally has had interaction with local customers
- Built large scale multi-protocol networks
- Will provide sales support for business critical accounts in respective geography/theater
- Will foster existing account relationships
- Will drive closing new opportunities
- Understands competitive landscape and identifies silver bullets against other vendors in the marketplace
- Identifies competitive disadvantages of product line and solutions and feed back requirements
- Understands market dynamics in respective geography/theater
Solution knowledge:
- Is very familiar with campus design concepts
- Good understanding of WAN design aspects
- Good understanding of Metro Ethernet networks is a plus
- Flags cross-BU issues, such as interoperability and solutions breakages due to missing features
General aspects:
- Understands and solves complex technical and solution problems
- Excellent presentation, communication and interpersonal skills
- Provides input to product marketing and engineering teams on markets trends, needs, issues
- Is flexible in traveling not only in the respective geography/theater but also for other opportunities
- Experienced in the area of customer interaction
- Experienced in writing and documenting technical aspects and solutions
- Ability to articulate complex problems in an easy to understand fashion
- Comfortable in providing training internal and external audiences
- Experience in tradeshow support
- Communicates and influences effectively
- Works with limited supervision in defining initial goals and addressing complex issues as they arise
- Work will be reviewed upon completion for accomplishment of objectives
- BSCS or BSEE or equivalent plus 7-10 years related experience
--------------------------------------------------------------------------------
Tuesday, April 22, 2008
Network / Customer Service Support Engineer
The Gigabit Switching Business Unit (GSBU) is seeking a Network / Customer Support Engineer to join the GSBU Customer escalation team. You will be working in a fast paced, high impact environment where you will directly contribute to the success of Cisco’s customers in deploying and utilizing the latest ASICs and networking technologies and be continually challenged to expand your knowledge.
The ideal candidate demonstrates an aptitude and appetite for learning new technologies. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with a highly motivated and successful team.
Candidate will report into the Cisco GSBU software group. GSBU is responsible for the catalyst 4000 product line, the most widely deployed modular switching platform in the industry.
Responsibilities:
Focused on resolving complex and highly visible software and hardware quality issues, the escalation team provides an interface to customers to raise quality issues usually after TAC's handling of Service Requests. The individual will need to handle the details of Accounts that are headed toward CAP or are already under CAP and align all engineering and business resources required to address the customer needs. He/she is at the forefront of managing the customer sentiment and expectations by delivering a solution that is acceptable to both the customer and business unit. Must be willing to work a flexible work schedule and be able to adapt, perform and succeed in a constantly changing job priorities and business environment. The candidate will be expected to work in and lead cross functional teams derived from CA, Manufacturing, Engineering & Marketing to resolve complex problems and drive improvements in product quality and processes.
Required Skills:
-Proven crisis management skills
-Very strong Problem Solving and analytical skills
-Exercise judgment within defined procedures to determine appropriate action
-Communicate effectively both verbally and in writing
-Present to Manager, Director and VP levels in meetings and in one-on-one situations
-Interact and drive issues cross-functionally to accomplish desired solution for customer
-Work under minimal supervision and with very general instructions
-Good networking knowledge
-Ability to work in a cross functional team
-Self motivated
-Ability to learn fast and independently
Required Education:
BA/BS and 8-10+ years related experience
MS and 5-8+ years related experience
Desired Education and Experience:
CCIE
Multi-lingual (Japanese)
Experience with Customer Support and Field Personnel like AS/NCEs/SEs is a BIG plus
The ideal candidate demonstrates an aptitude and appetite for learning new technologies. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with a highly motivated and successful team.
Candidate will report into the Cisco GSBU software group. GSBU is responsible for the catalyst 4000 product line, the most widely deployed modular switching platform in the industry.
Responsibilities:
Focused on resolving complex and highly visible software and hardware quality issues, the escalation team provides an interface to customers to raise quality issues usually after TAC's handling of Service Requests. The individual will need to handle the details of Accounts that are headed toward CAP or are already under CAP and align all engineering and business resources required to address the customer needs. He/she is at the forefront of managing the customer sentiment and expectations by delivering a solution that is acceptable to both the customer and business unit. Must be willing to work a flexible work schedule and be able to adapt, perform and succeed in a constantly changing job priorities and business environment. The candidate will be expected to work in and lead cross functional teams derived from CA, Manufacturing, Engineering & Marketing to resolve complex problems and drive improvements in product quality and processes.
Required Skills:
-Proven crisis management skills
-Very strong Problem Solving and analytical skills
-Exercise judgment within defined procedures to determine appropriate action
-Communicate effectively both verbally and in writing
-Present to Manager, Director and VP levels in meetings and in one-on-one situations
-Interact and drive issues cross-functionally to accomplish desired solution for customer
-Work under minimal supervision and with very general instructions
-Good networking knowledge
-Ability to work in a cross functional team
-Self motivated
-Ability to learn fast and independently
Required Education:
BA/BS and 8-10+ years related experience
MS and 5-8+ years related experience
Desired Education and Experience:
CCIE
Multi-lingual (Japanese)
Experience with Customer Support and Field Personnel like AS/NCEs/SEs is a BIG plus
L&D Program Manager @ Cisco
Are you passionate about making Cisco a better place to work for our employees while at the same time improving business results? The Cisco Development Organization (CDO) Leadership Development team is a small team of people who are passionate about improving Cisco's business results through systematically developing exceptional leaders within CDO. The CDO Leadership Development Group is launching a number of large scale new training programs for CDO leaders and needs a high energy, flexible, detail oriented Program Manager to manage these programs.
Responsibilities:
1) Overall project owner for delivery of a custom developed multi-phased manager development program. This includes:
• Planning and execution for all deliveries
• Manages assessment/development projects to achieve desired results within schedule and budget expectations
• Managing delivery vendors/partners
• Facilitating Phase 1 (pre-work) and Phase 3 (post work) portions of the program
• Co-hort planning and coaching rotation scheduling
• Creating required processes and documentation required to scale programs
• Evaluates the efficiency and effectiveness of learning solutions and modifies/adapts solutions as necessary
• Coaches facilitators to increase instructional and delivery effectiveness and quality
• On-site management of all programs (some travel may be required – 3-4 weeks/year)
• Primary interface and program face for participants, facilitators and coaches
• Program reporting & statistics
• Interfaces with logistic team to ensure invites, facilities, and materials are on track
2) In partnership with senior L&D manager, develop additional programs that build manager community and keep learning alive.
Requirements:
• Organizational learning, instructional design or change management
• Hi-tech background working with technical professionals
• Strong program management skills
• Highly motivated, organized, detail oriented and works well under pressure
• Team player able to build collaborative relationships with coworkers, interdepartmental partners, program participants, facilitators and sponsors
• Creative problem solving
• Excellent quantitative and analytical abilities
• Superb written and oral communications skills
• In-depth MS Excel, PowerPoint, Word capabilities
• 5+ years corporate experience
• Education - Minimum college/undergraduate degree (B.A./B.S.) or equivalent in OD, HR, Instructional Design or related field
Responsibilities:
1) Overall project owner for delivery of a custom developed multi-phased manager development program. This includes:
• Planning and execution for all deliveries
• Manages assessment/development projects to achieve desired results within schedule and budget expectations
• Managing delivery vendors/partners
• Facilitating Phase 1 (pre-work) and Phase 3 (post work) portions of the program
• Co-hort planning and coaching rotation scheduling
• Creating required processes and documentation required to scale programs
• Evaluates the efficiency and effectiveness of learning solutions and modifies/adapts solutions as necessary
• Coaches facilitators to increase instructional and delivery effectiveness and quality
• On-site management of all programs (some travel may be required – 3-4 weeks/year)
• Primary interface and program face for participants, facilitators and coaches
• Program reporting & statistics
• Interfaces with logistic team to ensure invites, facilities, and materials are on track
2) In partnership with senior L&D manager, develop additional programs that build manager community and keep learning alive.
Requirements:
• Organizational learning, instructional design or change management
• Hi-tech background working with technical professionals
• Strong program management skills
• Highly motivated, organized, detail oriented and works well under pressure
• Team player able to build collaborative relationships with coworkers, interdepartmental partners, program participants, facilitators and sponsors
• Creative problem solving
• Excellent quantitative and analytical abilities
• Superb written and oral communications skills
• In-depth MS Excel, PowerPoint, Word capabilities
• 5+ years corporate experience
• Education - Minimum college/undergraduate degree (B.A./B.S.) or equivalent in OD, HR, Instructional Design or related field
Friday, April 11, 2008
Senior Product Manager, Carrier Ethernet space
The Gigabit Systems Business Unit (GSBU) / Campus Switching Systems Technology Group (CSSTG) Service Provider (SP) vision is to build service-enabled quad-play deployments with various access methods. To realize this vision, GSBU/CSSTG is building the next-generation mid-market U-PE/PE-Aggregation carrier-Ethernet platform as a critical part of Cisco’s carrier-Ethernet portfolio. This next-gen 4500 platform leverages the unique centralized architecture of the 4500 that has low cost, low power usage and high L2/L3 performance.
This is a strong leadership position to be part of an exciting, dynamic, small team to enable the CSSTG SP vision. Below are the key responsibilities.
- Support strategic customer engagements and aggressively generate demand to win and accelerate SP revenues
- Serve as a technical subject matter expert on Metro-Ethernet technologies and solutions to external customers and internal with engineering. Involve in product definition and release planning process
- Provide market and business case analysis, product forecast and product pricing
- Duties include leading network planning discussions, presenting technology updates, responding to RFI/RFPs, and supporting lab trials
- Author technology documents, solution white papers and application notes regarding Metro-Ethernet
- Perform technical competitive analysis by product to help drive new product development or enhancement, and to train sales force on competitive positioning
- Represent Cisco at industry conferences to promote demand and awareness
The following skills are required for this position:
Superior verbal and written communications skills and presentation skills
Previous experience working within the Carrier Ethernet space
Ethernet technologies with a system level experience e.g. EoMPLS, VPLS, 802.1ad/ah, IPTV, Resiliency, H-QoS, L3 multicast, etc.
Proven background selling to SP (service-Provider) to understand their network designs and buildouts
Product Management experience with forecasting/pricing, go-to-market plans, engg prioritization, outbound marketing with the above requirements
Dynamic, enthusiastic and self-initiative personality
This is a strong leadership position to be part of an exciting, dynamic, small team to enable the CSSTG SP vision. Below are the key responsibilities.
- Support strategic customer engagements and aggressively generate demand to win and accelerate SP revenues
- Serve as a technical subject matter expert on Metro-Ethernet technologies and solutions to external customers and internal with engineering. Involve in product definition and release planning process
- Provide market and business case analysis, product forecast and product pricing
- Duties include leading network planning discussions, presenting technology updates, responding to RFI/RFPs, and supporting lab trials
- Author technology documents, solution white papers and application notes regarding Metro-Ethernet
- Perform technical competitive analysis by product to help drive new product development or enhancement, and to train sales force on competitive positioning
- Represent Cisco at industry conferences to promote demand and awareness
The following skills are required for this position:
Superior verbal and written communications skills and presentation skills
Previous experience working within the Carrier Ethernet space
Ethernet technologies with a system level experience e.g. EoMPLS, VPLS, 802.1ad/ah, IPTV, Resiliency, H-QoS, L3 multicast, etc.
Proven background selling to SP (service-Provider) to understand their network designs and buildouts
Product Management experience with forecasting/pricing, go-to-market plans, engg prioritization, outbound marketing with the above requirements
Dynamic, enthusiastic and self-initiative personality
Thursday, April 3, 2008
Systems Engineer -- DC metro / N. Va area -- Active Security Clearance Needed
The Systems Engineer is responsible for ensuring the rapid, successful deployment of IronPort products at customer sites. This position encompasses sales engineering, project management, integration engineering and customer support responsibilities. The Systems Engineer is engaged with the customer from the point of pre-sales evaluation through all technical processes until the purchase order is received. The Systems Engineer is responsible for customer satisfaction throughout the process and must have a passion for ensuring our customers are delighted.
The Systems Engineer will routinely handle Tier 2-3 customer issues that arise. Unusual failures and custom function requests are escalated to Applications Engineering for technical resolution, with the Systems Engineer maintaining control of the account and communicating with the customer throughout the process. The Systems Engineer is in charge of building a relationship with the customer. Extensive travel within this region is required.
Required Experience and Skills:
• Minimum Secret (Top Secret preferred) Security Clearance Required
• Ability to travel up to 50 percent of the time to work at client's site (N. Va/DC metro area)
• Experience with enterprise messaging and security
• Outstanding technical sales skills
• Passion for customer satisfaction
• Strong project management skills
• Strong IT infrastructure technical skills including networking and operating systems
• Knowledge of protocols: SMTP, HTTP, DNS, WCCP, FTP, SSH, TCP/IP, LDAP
• Strong customer relationship building skills
• Must be effective in working both independently and in a team setting
• Strong writing skills with the ability to create technical documentation
The Systems Engineer will routinely handle Tier 2-3 customer issues that arise. Unusual failures and custom function requests are escalated to Applications Engineering for technical resolution, with the Systems Engineer maintaining control of the account and communicating with the customer throughout the process. The Systems Engineer is in charge of building a relationship with the customer. Extensive travel within this region is required.
Required Experience and Skills:
• Minimum Secret (Top Secret preferred) Security Clearance Required
• Ability to travel up to 50 percent of the time to work at client's site (N. Va/DC metro area)
• Experience with enterprise messaging and security
• Outstanding technical sales skills
• Passion for customer satisfaction
• Strong project management skills
• Strong IT infrastructure technical skills including networking and operating systems
• Knowledge of protocols: SMTP, HTTP, DNS, WCCP, FTP, SSH, TCP/IP, LDAP
• Strong customer relationship building skills
• Must be effective in working both independently and in a team setting
• Strong writing skills with the ability to create technical documentation
IronPort Channel Account Manager -- Canada
IronPort is an independent business unit of Cisco Systems. Operating as a part of Cisco’s Security Technology Group, IronPort is a leading provider of anti-spam, anti-virus and anti-spyware appliances for organizations ranging from small businesses to the Global 2000.
We are looking for a talented Channel Account Rep for the IronPort Business unit to Manage the IronPort channel sales within the assigned territory, Recruit, develop and drive business with channel partners, Aggressive Prospecting within target market, Identifying new partner opportunities including contact qualification, engagement and discovery, Working with direct sales representatives, channel sales, marketing and engineering teams to develop accounts, Drive all channel business from contract negotiation to sales.
At least 5 years channel sales experience specifically working with regional VAR's and/or System Integrators within any of the following technology sectors: Security, Enterprise Messaging, Enterprise Networking & Anti-Virus, and or Virtual Private Networks, Experience recruiting regional channel partners a plus, Track record of consistently exceeding individual and team goals, Ability to work with minimal supervision, Strong understanding of core messaging, networking and security principles, Ability to think quickly, and lead technical discussions where necessary, A "Whatever it takes to win" competitive attitude, An unwavering commitment to the customer and to your team, Strong Entrepreneurial Spirit.
BS or BA in a technical or business discipline is preferred, MBA a plus.
We are looking for a talented Channel Account Rep for the IronPort Business unit to Manage the IronPort channel sales within the assigned territory, Recruit, develop and drive business with channel partners, Aggressive Prospecting within target market, Identifying new partner opportunities including contact qualification, engagement and discovery, Working with direct sales representatives, channel sales, marketing and engineering teams to develop accounts, Drive all channel business from contract negotiation to sales.
At least 5 years channel sales experience specifically working with regional VAR's and/or System Integrators within any of the following technology sectors: Security, Enterprise Messaging, Enterprise Networking & Anti-Virus, and or Virtual Private Networks, Experience recruiting regional channel partners a plus, Track record of consistently exceeding individual and team goals, Ability to work with minimal supervision, Strong understanding of core messaging, networking and security principles, Ability to think quickly, and lead technical discussions where necessary, A "Whatever it takes to win" competitive attitude, An unwavering commitment to the customer and to your team, Strong Entrepreneurial Spirit.
BS or BA in a technical or business discipline is preferred, MBA a plus.
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