NEW!!! NETWORK CONSULTING ENGINEER, UNIFIED COMMUNICATIONS - SAN JOSE

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Cisco seeks a Network Consulting Engineer to help customers maximize network availability and functionality to achieve their business goals. The NCE delivers the technologies, solutions and services customers need to expertly manage their networks. In this role, you will be "Cisco's face to the customer," working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. The ideal candidate is a creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues. With a seasoned mix of broad networking knowledge and specific area expertise, as well as excellent Customer Relationship Management (CRM) skills, you’re well positioned to become a trusted advisor capable of building solid, long-term relationships with customers.

Summary:
Network Consulting Engineer provides consulting expertise to Cisco’s strategic customers to deploy Cisco Unified Communications solution. The NCE skills range from detailed technical knowledge of Unified Communications system architecture to application specific business needs.

Network Consulting Engineer develops design of customer’s Unified Communications solution at the systems and network level. The individual will execute to the Cisco UC delivery Methodology, best practices documentation development and thought leadership is expected.

The position involves travel ranging from 40-60% over the long-term, including short periods of 100% weekday travel.

Responsibilities:
Sets technical direction for Cisco Advanced Services best practices and functional roles within customer engagements

Will act in a technical team leadership capacity and provides support for as focal point for highly complex customer problems.

Assist and support identifying skills and business shortfalls in a customer environment, and participate in establishing programs to address them

Generates voice network configurations from Low Level Design for highly complex environments; expected to generate standard project documentation including detailed test plan for highly complex networks.

Performs analysis and diagnosis of highly complex networking problems related to Unified Communications deployment.

Builds simulated UC networks in test labs to resolve highly complex problems and compatibility issues.

Plans and executes highly complex UC upgrade and migration activity.

Assists customer with deployment of related tools that support a customer and related Network Management Systems

Troubleshoots and resolves the highly complex customer UC network problems across a broad range of technologies.

Supports pre-sales activity for highly complex networks.

Expected to write technical white papers for new technologies supported by Advanced Services in an effort to develop VoIP network design & architecture best practices for Advanced Services.

Actively participates in virtual technology teams within Cisco is required.

Must have experience designing and deploying VoIP solutions for enterprise customers, a solid background in solution consulting or considerable experience in a pre-sales role is required. Strong Technical Account management skills are required.

Voice CCIE is a major plus, completion of CCIE written test may be considered

In-depth knowledge in the following: IP networking, LAN/WAN Switching, and QoS in LAN/WAN using various queuing and QoS techniques such as Priority Queuing, Low Latency Queuing and RSVP

Experience Designing/Deploying Campus infrastructure (Enabling QoS, Layer2/3 convergence, hierarchical model design approach);

Knowledge of Microsoft applications such as Windows, Active Directory and Exchange Server is suggested.

Strong understanding of telephony dial plan design and call routing/control protocols such as H.323, MGCP, Skinny Call Control Protocol (SCCP), SIP, Q.SIG, E&M, ISDN PRI, FXO, FXS, PLAR, POTS, CAS.

Strong knowledge of IP-Based PBX/VOIP Technologies (Cisco/Avaya/Nortel). Strong design and architectural experience in designing Unified Communications solutions using Cisco Unified CallManager is required. Preferred knowledge in two or more Cisco voice applications such as Cisco Unity/Unity Connection, CUE/CME, SRST, Meeting Place, Cisco Emergency Responder, IPCC, and IPCC Express.

Strong knowledge and experience in designing, deploying and troubleshooting end points such as IP Phones, IP Softphones, Digital/Analog voice gateways, Media resource devices such as conferencing, transcoding and MTP.

Knowledge and experience in deploying IP based Video conferencing solutions using High quality Audio/Video codec such as AAC-LD, H.264, H.263 is a plus. Experience with Audio/Visual integration is a plus but not necessary.

Ability to plan, implement and troubleshoot voice quality issues such as echo, jitter, delay and level loss is recommended.

Large scale VoIP network design experience required and expert level troubleshooting in a large scale network environment.

Minimum 3-5 years of experience in Professional Services organization.

Professional Services designated engineers typically support up to 2 accounts within 3 months of hire date. NCEs may support up to 3-4 projects simultaneously.

50% travel or more to customer locations is expected.

Strong written/verbal communication skills are required.

Strong teamwork and collaboration skills required. NCEs must have the ability to drive cross functional alignment with other teams outside of Advanced Services.

This position will require 50% travel.

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BECOME A FAN!!!