Senior Escalation Engineer

This is a Senior Escalation Engineer role focused on resolving complex and highly visible software quality issues for our Cisco ACE load balancing products. The individual will need to handle the details of Accounts align all engineering and business resources required to address the customer needs. He/she is at the forefront of managing the customer sentiment and expectations by delivering a solution that is acceptable to both the customer and business unit. The candidate will be expected to work in and lead cross functional teams derived from CA, Manufacturing, Engineering & Marketing to resolve complex problems and drive improvements in product quality and processes.

Required Skills:

-Proven crisis management skills
-Ability to work under stressful conditions when they arise
-Excellent problem solving and analytical skills
-Ability to exercise judgment within defined procedures to determine appropriate action
-Ability to communicate effectively both verbally and in writing to the VP level
-Self motivated with a strong work ethic and the ability to work under minimal supervision
-Excellent networking knowledge, including the TCP, HTTP and SSL protocols
-Ability to work in a cross functional team to accomplish desired solution
-Ability to learn fast and independently
- Knowledge of software engineering and the C programming language is a plus

Required Education and Experience:

BA/BS and 8-10+ years related experience.
MS and 5-8+ years related experience